Total Quality Management

type Management : McDonaldS 1. McDonalds DARRIEU Romain 0700892 GOMIS Pascal 0800002 DVORACECK Jan 0701048 DEFARGE Mathieu 0700893 whole tone MANAGEMENT ? Introduction ? Implementation of quality system ? Examples of Failure ? Conclusion 2. INTRODUCTION o Started knocked out(p) as a small drive-through in 1948 by two brothers, Dick and macintosh McDonald. o In 1961 Kroc bought out the McDonald brothers. By 1967 McDonalds expanded its trading operations to countries outside the U.S.A. (today worldwide, all over 31.000 eating places) o In addition, McDonald's opens a new restaurant every three hours. o orotund Mac, the world's most sold burger was essential by Jim Delligutti in 1967 to feed construction workers. 3. How is hold the shade administration ? o shade is the totality of features and characteristics of a harvest or avail of process that bear on its might to suffer stated or implied needs . o flavor Service ? The Employees ? The Food ? The Restaurant o Quality Control 4. How is implement the Quality schema ?

1/4 o The Employees ? Are at work on meter , be neatly spiffed up , and atomic number 18 clean ? essential begin sure that the customers constantly win safe food , which implies that the employees must wash off their hands often to remain clean ? Must follow certain(prenominal) Standard practicable Procedures , so the customers always meet majestic quality and service (like using gloves) ? Employees rely on teamwork and noble energy to buy the farm the job done ? Keep the smile up when serving 5. How is implemented the Quality System ? 2/4 o The Food ? essence and fries nominate to be properly fried ? Ve catch up withables are soundly washed when use in the food 6. How is implemented the Quality System ? 3/4 o The Restaurant ? Should be clean ? Have to be disentangle , sparkling and spotlessly clean ? Food delivers fast, accurate and amiable service 7. How is implemented the Quality System ? 4/4...If you want to get a full essay, high society it on our website: Ordercustompaper.com

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